{"id":19666,"date":"2023-03-17T16:24:50","date_gmt":"2023-03-17T20:24:50","guid":{"rendered":"https:\/\/answernet.com\/?p=19666"},"modified":"2025-07-25T11:17:07","modified_gmt":"2025-07-25T15:17:07","slug":"blog-email-chat-etiquette","status":"publish","type":"post","link":"https:\/\/answernet.com\/es\/blog-email-chat-etiquette\/","title":{"rendered":"Dominar la etiqueta del correo electr\u00f3nico y el chat para una jornada laboral productiva"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"19666\" class=\"elementor elementor-19666\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3a1c6c9e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3a1c6c9e\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78319420\" data-id=\"78319420\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d456da elementor-widget elementor-widget-text-editor\" data-id=\"5d456da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Las comunicaciones corporativas son una fuente de confusi\u00f3n y frustraci\u00f3n para muchos. Los trabajadores de todos los niveles se sienten a menudo ahogados por correos electr\u00f3nicos innecesarios, reuniones y otras formas de sobrecarga administrativa.<\/p>\n<p>Vivimos en un mundo de enorme variedad, donde se celebra la diversidad. Pero si hay cosas en el mundo moderno que no gustan a todo el mundo, los correos electr\u00f3nicos basura y los mensajes de texto mal enviados estar\u00edan sin duda entre ellas.<\/p>\n<p>Hay muchas reglas t\u00e1citas en el arte de la comunicaci\u00f3n profesional. La regla de oro de la sencillez es muy acertada. Estas reglas generales de comunicaci\u00f3n pueden servir de gu\u00eda para facilitarte la vida a ti y a tu equipo.<\/p>\n<h2><span style=\"color: #2b4b67;\">Cu\u00e1ndo y d\u00f3nde utilizar la etiqueta<\/span><\/h2>\n<p>A la hora de aplicar la etiqueta adecuada en el correo electr\u00f3nico y el chat, tenga en cuenta estas consideraciones para mantener la profesionalidad en los mensajes, bajar el volumen y aumentar el valor:<\/p>\n<h3><span style=\"color: #2b4b67;\">Etiqueta del correo electr\u00f3nico<\/span><\/h3>\n<p>\u00bfRecibes cientos de correos electr\u00f3nicos al d\u00eda? Algunos son importantes, otros divertidos, otros educativos y otros son s\u00f3lo compa\u00f1eros de trabajo que quieren saber c\u00f3mo est\u00e1s.<\/p>\n<p>A continuaci\u00f3n te ofrecemos algunos consejos \u00fatiles para que tus correos electr\u00f3nicos sean profesionales y las bandejas de entrada de los miembros de tu equipo no est\u00e9n demasiado llenas:<\/p>\n<h4><span style=\"color: #2b4b67;\">Utilice \"Responder a todos\" con moderaci\u00f3n<\/span><\/h4>\n<p>Utiliza \"Responder a todos\" s\u00f3lo cuando todos los miembros de la cadena necesiten ver tu respuesta.<\/p>\n<h4><span style=\"color: #2b4b67;\">S\u00f3lo copia Partes requeridas<\/span><\/h4>\n<p>No querr\u00e1 inundar las bandejas de entrada de la gente con informaci\u00f3n que no les concierne.<\/p>\n<h4><span style=\"color: #2b4b67;\">Eliminar personas innecesarias de las cadenas<\/span><\/h4>\n<p>No tengas miedo de omitir a alguien de una cadena de correos electr\u00f3nicos si sabes que su participaci\u00f3n ya no es necesaria.<\/p>\n<h4><span style=\"color: #2b4b67;\">Evite enviar notas de agradecimiento a todos<\/span><\/h4>\n<p>\u00bfDebe enviar una nota de agradecimiento a la persona que envi\u00f3 el correo electr\u00f3nico? S\u00ed. Pero no hay por qu\u00e9 enviarla a todos los que recibieron una copia.<\/p>\n<h4><span style=\"color: #2b4b67;\">Utilice el tel\u00e9fono cuando tenga sentido<\/span><\/h4>\n<p>Cuando necesita hacer llegar informaci\u00f3n a alguien de forma r\u00e1pida y eficaz, una llamada telef\u00f3nica sigue siendo la mejor manera. Adem\u00e1s, aporta un toque personal a tu d\u00eda a d\u00eda.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee26804 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"ee26804\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/answernet.com\/es\/make-digital-interactions-personal-blog\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">5 formas de personalizar las interacciones digitales<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48c5be25 elementor-widget elementor-widget-text-editor\" data-id=\"48c5be25\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 15px;\">_____<\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u00bfPor qu\u00e9 es tan importante prestar atenci\u00f3n a los mensajes que se env\u00edan? He aqu\u00ed algunas estad\u00edsticas sobre <a href=\"https:\/\/front.com\/blog\/how-much-time-are-you-spending-on-email\"><strong>gesti\u00f3n del correo electr\u00f3nico<\/strong><\/a> y la jornada laboral del estadounidense medio:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul>\n<li>El t\u00edpico empleado de oficina puede enviar y recibir hasta 620 correos electr\u00f3nicos durante una semana laboral de 40 horas.<\/li>\n<li>Un empleado medio dedica aproximadamente 28% de su jornada laboral a leer, enviar y responder correos electr\u00f3nicos.<\/li>\n<li>\u00a0<a href=\"https:\/\/www.nexalearning.com\/blog\/bid\/24544\/six-startling-statistics-about-email-use#:~:text=Statistics%20show%20that%20the%20average,received%20each%20day%20keeps%20rising.&amp;text=49%25%20of%20US%20employees%20check,email%20outside%20of%20working%20hours.\"><strong>49% de empleados<\/strong><\/a> consultan su correo electr\u00f3nico de trabajo cada pocas horas cuando no est\u00e1n trabajando.\u00a0<\/li>\n<\/ul>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u00bfC\u00f3mo gestionar la afluencia de estos mensajes? Una cosa es segura: tienes que encontrar lo que funcione para ti.<\/p>\n<p>Cada uno tiene su sistema y no hay una forma correcta o incorrecta. Algunas personas no pueden cerrar la sesi\u00f3n hasta que su bandeja de entrada est\u00e1 vac\u00eda. Otras tienen decenas de miles de correos en la bandeja de entrada, y no pasa nada. Encuentra un sistema que te funcione y c\u00ed\u00f1ete a \u00e9l.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>_____<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading {\"level\":3} --><\/p>\n<h3><span style=\"color: #2b4b67;\">Etiqueta del chat<\/span><\/h3>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Hoy en d\u00eda existen muchas plataformas de chat. Tanto si su empresa utiliza <b><a href=\"https:\/\/mattermost.com\/\">Mattermost<\/a><\/b>, <b><a href=\"https:\/\/slack.com\/\">Slack<\/a><\/b>, <b><a href=\"https:\/\/www.flock.com\/\">Reba\u00f1o<\/a><\/b>, <b><a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-teams\/group-chat-software\">Microsoft Teams<\/a><\/b>o cualquiera de las otras aplicaciones disponibles, las normas de comunicaci\u00f3n se aplican ampliamente.<\/p>\n<p>He aqu\u00ed algunas consideraciones para charlar con tus compa\u00f1eros de trabajo:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading {\"level\":4} --><\/p>\n<h4><span style=\"color: #2b4b67;\">No hagas adivinar a la gente<\/span><\/h4>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Al iniciar un mensaje, no escriba <em>Hola<\/em>, <em>Hola<\/em>o el nombre de la persona, y haz una pausa antes de ir al grano. Comparta la informaci\u00f3n en el mensaje inicial. Nadie quiere jugar a las adivinanzas.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading {\"level\":4} --><\/p>\n<h4><span style=\"color: #2b4b67;\">El ghosting es algo real<\/span><\/h4>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>La gente puede ver cu\u00e1ndo est\u00e1s escribiendo y cu\u00e1nto tiempo. Y no te olvides de pulsar Enviar cuando hayas terminado.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading {\"level\":4} --><\/p>\n<h4><span style=\"color: #2b4b67;\">El spam no es profesional<\/span><\/h4>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>No exageres enviando un mensaje tras otro. Dale tiempo a la persona con la que chateas para que responda a cada pregunta.\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading {\"level\":4} --><\/p>\n<h4><span style=\"color: #2b4b67;\">Piense en su p\u00fablico<\/span><\/h4>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Est\u00e1s hablando con tus compa\u00f1eros de trabajo, no enviando mensajes de texto a un amigo. Utiliza frases completas e intenta transmitir ideas claras y concisas.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading {\"level\":4} --><\/p>\n<h4><span style=\"color: #2b4b67;\">Gestione sus expectativas<\/span><\/h4>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>No todo el mundo est\u00e1 al mismo nivel. Algunas personas tardan en responder en el chat, y las cargas de trabajo de cada uno son diferentes. Ten paciencia y te responder\u00e1n cuando puedan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf89fe3 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"bf89fe3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/answernet.com\/es\/blog-generations-styles-communication\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">De los Boomers a la Generaci\u00f3n Z: Comprender los estilos de comunicaci\u00f3n generacionales<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b61b1e6 elementor-widget elementor-widget-text-editor\" data-id=\"b61b1e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"font-style: normal;\"><span style=\"font-size: 37px; color: #2b4b67;\">\u00bfNecesita una forma mejor de comunicarse con empleados y clientes?<\/span><\/h2>\n<p>Sea cual sea tu m\u00e9todo de comunicaci\u00f3n, t\u00f3mate tu tiempo y ten paciencia y gracia. Cuando sea necesario utilizar la etiqueta adecuada en el correo electr\u00f3nico y el chat, escribe con empat\u00eda y comprensi\u00f3n. Al fin y al cabo, escribes chats y correos electr\u00f3nicos para compartir tus pensamientos.<\/p>\n<p>Lo mejor es ser directo y directo. No importa lo que escribas, si crees que alguien puede malinterpretarlo, lo m\u00e1s probable es que lo haga. As\u00ed que t\u00f3mate unos minutos y vuelve a redactarlo o al\u00e9jate para aclarar tus ideas y retomarlo m\u00e1s tarde.<\/p>\n<p>Con la cantidad de mensajes de correo electr\u00f3nico y de chat que recibimos a diario de nuestros compa\u00f1eros de trabajo, es dif\u00edcil imaginar c\u00f3mo ser\u00eda si a\u00f1adi\u00e9ramos a la mezcla los mensajes de clientes externos. Ah\u00ed es donde un centro de llamadas como\u00a0<a href=\"https:\/\/answernet.com\/es\/\">AnswerNet<\/a>\u00a0entra. AnswerNet funciona en una plataforma omnicanal que permite a los agentes responder a sus llamadas, mensajes de chat y correos electr\u00f3nicos.<\/p>\n<p>Deje que alguien se encargue de una parte de su servicio de atenci\u00f3n al cliente, lo que le permitir\u00e1 a usted y a su equipo centrarse en cosas m\u00e1s importantes.\u00a0<a href=\"https:\/\/answernet.com\/es\/soluciones\/bpo\/omni-channel\/\">Haga clic aqu\u00ed para obtener m\u00e1s informaci\u00f3n sobre los servicios omnicanal de AnswerNet<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c60f0e4 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c60f0e4\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/answernet.com\/es\/contacto\/sales-inquiries\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contacte con nosotros<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a999ee3 elementor-widget elementor-widget-spacer\" data-id=\"a999ee3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f42f32a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f42f32a\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f523641\" data-id=\"f523641\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c81a68 elementor-widget elementor-widget-text-editor\" data-id=\"6c81a68\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Art\u00edculos relacionados:<\/strong><b><\/b><\/p>\n<p><a href=\"https:\/\/answernet.com\/es\/blog-business-tips-master-4-stages-sales-cycle\/\"><span style=\"font-weight: 400;\">Mastering the Sales Cycle: 4 Stages to Drive Growth and Customer Loyalty<\/span><\/a><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Responder a correos electr\u00f3nicos y mensajes de chat forma parte de nuestra rutina diaria. La pregunta es: \u00bfest\u00e1s usando la etiqueta adecuada en el correo electr\u00f3nico y el chat?<\/p>","protected":false},"author":7,"featured_media":19674,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[409],"tags":[414,53,273,268,480,275],"class_list":["post-19666","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-operational-solutions","tag-blog","tag-business","tag-chat","tag-customer-service","tag-helpdesk","tag-remote-work"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.5 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mastering Email and Chat Etiquette for a Productive Workday | AnswerNet<\/title>\n<meta name=\"description\" content=\"Responding to emails and chat messages is part of our daily routine. The question is: are you using proper email and chat etiquette?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/answernet.com\/es\/blog-email-chat-etiquette\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mastering Email and Chat Etiquette for a Productive Workday | AnswerNet\" \/>\n<meta property=\"og:description\" content=\"Responding to emails and chat messages is part of our daily routine. 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