Servicio de asistencia

Tech Support Services

AnswerNet ofrece numerosos y valiosos servicios de centro de llamadas y BPO para la industria farmacéutica. Los servicios abarcan desde el marketing y la gestión de llamadas de atención al cliente hasta el apoyo a la retirada de productos.

24/7 Helpdesk

AnswerNet provides ongoing round-the-clock support to our team of 1,200+ employees, and we’re able to resolve the vast majority of issues same-day.

SMS and IVR troubleshooting, password and basic tech support are a standard package which can be optimized by adding *consulting* and *monitoring* services.

Save time and money with AnswerNet’s custom solutions for your business.

Talk to Sales

Interested in our service? Just pick up the phone to chat with a member of our sales team.
(215) 659-6486

Contact customer Support

Sometimes you need a little help from your friends. Or from our support rep. Don't worry... we're here for you.

Consulting

We can assess your current system’s security and user flows, to optimize your processes.

Save time and money with AnswerNet’s custom solutions for your business.

Talk to Sales

Interested in our service? Just pick up the phone to chat with a member of our sales team.
(215) 659-6486

Contact customer Support

Sometimes you need a little help from your friends. Or from our support rep. Don't worry... we're here for you.

Monitoring

NOC monitoring is crucial to detect and correct infrastructure incidents. “Eyes on Glass” is a round the clock monitoring style – which has eyes on your system at all times, for an especially proactive approach.

We can work with you to put a monitoring system in place, or help you make your existing system more comprehensive.

Pricing is based on: the number of devices monitored and probes needed, the complexity of the workflows, the hours of scheduled monitoring, and the desired response time.

Save time and money with AnswerNet’s custom solutions for your business.

Talk to Sales

Interested in our service? Just pick up the phone to chat with a member of our sales team.
(215) 659-6486

Contact customer Support

Sometimes you need a little help from your friends. Or from our support rep. Don't worry... we're here for you.

Onsite Support

We’ll connect you with a team in your area that can deploy to your location to assess your machines and troubleshoot onsite.

Save time and money with AnswerNet’s custom solutions for your business.

Talk to Sales

Interested in our service? Just pick up the phone to chat with a member of our sales team.
(215) 659-6486

Contact customer Support

Sometimes you need a little help from your friends. Or from our support rep. Don't worry... we're here for you.

Características y ventajas

Características

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