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What Call Center Location is Right for You? (& Considerations)

Business owners often question what call center location is best for them, their business, and their customers. This isn’t always an easy question to answer. The main factors to consider when choosing the location are cost, company and client needs, time zone, and language barriers.  What Call Center Location Terms …

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a time lapse of car lights stretching down a road Outbound call center

How Your Business Benefits from Outbound Call Center Services

There are many unique terms thrown around in the contact center industry, such as Automation, BPO, IVR, and Teletypewriter, but the most common are Inbound and Outbound. The simplest definition of both an inbound and outbound call center is that one receives calls, and one makes calls. However, there’s a …

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Property Managers: How Answering Services Increase Revenue

Do you own or run a property management company? Are you looking to reduce costs yet improve your tenant service? The struggle to keep up with maintenance issues can be costly and overwhelming. Yet, an effective way to cut costs is to outsource some of the responsibilities. You can outsource …

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What Can a Medical Answering Service Do? (& Benefits)

A Medical Answering Service provides HIPAA compliant medical answering and other call center solutions for various types of healthcare providers. Call centers have the technology, expertise, and flexibility to fulfil the specific requirement many medical professionals’ offices require. Trained and experienced live agents will answer your incoming calls, take messages, …

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a judge's gavel on black background Legal Answering Service

6 Questions to Ask When Hiring a 24/7 Legal Answering Service

Whether you’re an up-and-coming law firm or just looking for a solution to your growing call volume, an answering service may be your best solution. However, it’s unwise to go with your first choice. To make the best decision for your business, try asking these six questions before hiring a …

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How to Improve Your Brand Reputation with a Telephone Answering Service

Telephone answering services do more than answer calls. At least, they should. When an agent answers a call, you want them to be an extension of your business. When a contact center agent uses your messaging tactics and answers a call as your own employees would, they become an extension …

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10 Major Considerations for Choosing a Telephone Answering Service

UPDATED: 1/25/22 If you’re experiencing rapid growth in call volume, it may be time to think about a telephone answering service. Choosing a provider that’s best for your business isn’t as easy as you might think. There are many major variables to consider before selecting a provider. Why is Your …

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