From Boomers to Gen Z: Understanding Generational Communication Styles
The last four generations all have their own unique preferences for communication. Can you identify those preferences?
BPO ‘s Survival of the Flexible
Resilience in the wake of Covid-19 As we traverse further into what a friend recently referred to as “our permanent post-covid state,” many are looking around after a few years and realizing the effects of drastic changes to their respective industries, and the way we do business on a broader …
The 4 Cruxes of Core Brand Identity
Powerful Questions to Ask about Your Brand Apple, Starbucks, Procter & Gamble – all massively successful companies that are fierce protectors of their brands. Why? These companies recognize the importance of creating a brand that has high value in the eyes of the public. In fact, these companies spend billions …
To Text or Not to Text; 3 Factors You Must Consider
Is texting cannabis customers worthwhile? Yes. But is it legal? That’s a more difficult question to answer. Read more.
3 Reasons Call Centers Aren’t Going Away
Some say call centers are dying thanks to tools like IVR. However, call centers are actually trending up. Read more to find out why.
