Chris Fain

a time lapse of car lights stretching down a road Outbound call center

How Your Business Benefits from Outbound Call Center Services

There are many unique terms thrown around in the contact center industry, such as Automation, BPO, IVR, and Teletypewriter, but the most common are Inbound and Outbound. The simplest definition of both an inbound and outbound call center is that one receives calls, and one makes calls. However, there’s a …

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medical answering service - image closeup of doctor with stethoscope holding phone

What Can a Medical Answering Service Do? (& Benefits)

A Medical Answering Service provides HIPAA compliant medical answering and other call center solutions for various types of healthcare providers. Call centers have the technology, expertise, and flexibility to fulfil the specific requirement many medical professionals’ offices require. Trained and experienced live agents will answer your incoming calls, take messages, …

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How to Improve Your Brand Reputation with a Telephone Answering Service

Telephone answering services do more than answer calls. At least, they should. When an agent answers a call, you want them to be an extension of your business. When a contact center agent uses your messaging tactics and answers a call as your own employees would, they become an extension …

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10 Major Considerations for Choosing a Telephone Answering Service

UPDATED: 1/25/22 If you’re experiencing rapid growth in call volume, it may be time to think about a telephone answering service. Choosing a provider that’s best for your business isn’t as easy as you might think. There are many major variables to consider before selecting a provider. Why is Your …

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