Real Estate Maintenance Work Order Management
Count on "FirstLine Maintenance 2.0" and AnswerNet...
when your Residents are Counting on You!
Web-based Real Estate Maintenance Work Order Processing System
With AnswerNet’s FirstLine Maintenance-2.0 (FLM-2.0) online software system, you can manage your real estate maintenance technician labor and expenses, find and fix building issues before they become problems and retain quality residents while attracting new ones!
FLM 2.0 is a Web-based real estate maintenance work order processing system designed for the multi-unit residential real estate industry. Our agents take real estate maintenance-related calls from your residents and enter their maintenance requests into FLM.
With FLM-2.0, you can:
- Monitor your real estate in real-time with our interactive, Web-based functions
- View a full database of open and closed maintenance issues
- Know what the problem really is before you get to the apartment / property
- Review productivity of maintenance employees
- Review service requests, status and timeliness of repair by individual properties
- Enable managers to post system-wide messages such as on-call contact order, unit, and tenants’ information
- Advise residents and employees of building and unit status and give them instructions
- Advise residents and employees of building and unit status, and give them instructions should properties be damaged or destroyed
- Let management staff instantly access links to key information on each property
Real Estate Maintenance Hotlines, Call Answering, and Dispatch Services
When using FLM-2.0, our trained professionals answer your exclusive, toll-free, 24/7 maintenance hotline. They gather all required information and input every service request into either AnswerNet’s Web-based, multifamily real estate work order tracking system or your own. AnswerNet then automatically dispatches urgent requests based on each unique scenario.
With FLM-2.0, you can keep everyone—from the help desk to superintendents, from maintenance staff to contractors and management—on the same page, ensuring a safe and functional residential community.
North America’s Largest Provider of Real Estate Property Maintenance Help Desk Services
AnswerNet is North America’s largest provider of real estate property maintenance help desk services. We offer 2,000+ workstations in over 50 networked contact centers, each with power backup to ensure that your residents can always be in touch with an agent no matter what the emergency.
Contact Us to Learn More and For a Demonstration
Contact us now to learn more about our real estate maintenance work order management services and to arrange for a demonstration of FLM-2.0.